Havells - 4th Integrated Report 2021-22

Stakeholder engagement

Aligning interests and expectations

Our engagement initiatives are guided by the principles of inclusivity, materiality and responsiveness, resulting in actionable insights that feed into our strategies.

	Relevance to Havells India	Engagement topics	Communication channels
Shareholders/ investors	Provide financial capital for the business	Credit rating Sustainable business mode Transparency Governance Earnings Per Share (EPS) Communication with investors Exponential growth Cost rationalisation Complaints and grievances	Financial results declaration (quarterly) Annual General Shareholders Meetings Disclosure tools, including Annual Reports, Sustainability Reports, website, and others
People	Core of operations, innovation and design, and productivity depend on their collective knowledge and experience	Scope of learning and growth Remuneration and benefits Equal opportunities Promotion of occupational health and safety	Intranet/emails, etc. In-house newsletters Training programme Employee surveys Rewards and recognitions
Customers	Biggest advocates	Create better products and services Respond to complaints and grievances Meet quality requirements Provide information on technical and pricing queries on time	Customer servicing and feedback collation Marketing activities Online engagement through the website and social media
Dealers	Partners in progress and provide direct market feedback on various aspects of a product	Building long-term business relations Effective information dissemination Technical knowledge exchange and other collaborations Contract terms and conditions	Dealer meets Dealer surveys Welfare schemes Training and education Dealer feedbacks
Vendors	On-time delivery of quality raw materials depends on them	Building long-term business relations Effective information dissemination Technical knowledge exchange and other collaborations	Contract negotiations Supplier Code of Conduct policies and standards Supplier meetings
Communities	Essential for social licence to operate	Help in enhancing standard of living with better education and health, hygiene, and sanitation facilities Improved opportunities to gain employable skills and scope for income generation	Social contribution/ CSR activities Public hearings Community impact assessment surveys Complaints and grievance mechanisms
Bankers and other financial institutions	Offer credit	Credit rating Sustainable business model Governance	Credit rating Sustainable business model Governance
Regulators and statutory bodies	Rules and regulations set by them are to be followed	Compliance Disclosures on aspects defined by the government	Regular compliance report Statutory audit
Media	Provides regular, credible progress information to stakeholders	Important announcements meant for mass stakeholders	Media meets Press conferences Press releases Management interviews

* Centre of Research & Innovation (CRI); ^Not applicable