Key matters relevant to them
Stakeholders
Shareholders /
Investors
Modes of engagement
Results press release, earnings
/ analysts calls, annual general
meeting, disclosures tools (annual
report, sustainability report,
websites)
Key matters relevant to them
- Performance and value creation
- Cost rationalisation and profitability
- Sustainable business model and strategy for
long-term growth
- Transparent and ethical practices
- Robust governance practices
Employees
Intranet/emails, in-house
newsletters, training and safety
programmes, surveys, rewards and
recognitions
- Scope of learning and career development
- Remuneration and benefits
- Equal opportunities
- Occupational health and safety
- Purpose
- Wealth creation
Customers
Customer servicing and feedback
collation, marketing activities,
online engagements (website,
social media, webinars)
- High-quality, innovative and sustainable products
- Superior services
- Efficient complaints and grievances mechanism
- Timely information on technical and pricing queries
Dealers
Dealer meets, dealer surveys /
feedbacks, welfare schemes,
training and education
- Steady business with long-term growth prospects
- Technical knowledge exchange and other
collaborations
- Fair and transparent terms and conditions
Vendors
Contract negotiations, Supplier
Code of Conduct policies and
standards, Supplier meetings
- Long-term business relations and growth
opportunities
- Effective information dissemination, technical
knowledge exchange and other collaborations
- Skill development support
Communities
Social contribution/CSR activities,
public hearings, community impact
assessment surveys, complaints
and grievance mechanisms
- Socio-economic development including better
education and health, hygiene and sanitation
facilities
- Employment opportunities and support to enhance
employable skills
- Responsible operations
Bankers and
other financial
institutions
Credit rating surveys, annual
reports
- Credit rating
- Sustainable business mode
- Transparent financial disclosures
- Governance
- Timely debt servicing
Government
and regulatory
agencies
Regular compliance report,
statutory audit
- Compliance to laws
- Disclosures on aspects defined by the government
- Contribution to nation development, employment
generation and environment protection
Media
Media meets, press conferences,
press releases, management
interviews, response to media
queries, thought leadership and
thematic articles
- Important announcements and sharing relevant
information meant for mass stakeholders
Risk Management 