|
Relevance to
Havells India |
Engagement
topics |
Communication
channels |
Shareholders/ investors |
- Provide financial capital for the business
|
- Credit rating
- Sustainable business mode
- Transparency
- Governance
- Earnings Per Share (EPS)
- Communication with investors
- Exponential growth
- Cost rationalisation
- Complaints and grievances
|
- Financial results declaration (quarterly)
- Annual General Shareholders Meetings
- Disclosure tools, including Annual Reports, Sustainability Reports, website, and others
|
People |
- Core of operations, innovation and design, and productivity depend on their collective knowledge and experience
|
- Scope of learning and growth
- Remuneration and benefits
- Equal opportunities
- Promotion of occupational health and safety
|
- Intranet/emails, etc.
- In-house newsletters
- Training programme
- Employee surveys
- Rewards and recognitions
|
Customers |
|
- Create better products and services
- Respond to complaints and grievances
- Meet quality requirements
- Provide information on technical and pricing queries on time
|
- Customer servicing and feedback collation
- Marketing activities
- Online engagement through the website and social media
|
Dealers |
- Partners in progress and provide direct market feedback on various aspects of a product
|
- Building long-term business relations
- Effective information dissemination
- Technical knowledge exchange and other collaborations
- Contract terms and conditions
|
- Dealer meets
- Dealer surveys
- Welfare schemes
- Training and education
- Dealer feedbacks
|
Vendors |
- On-time delivery of quality raw materials depends on them
|
- Building long-term business relations
- Effective information dissemination
- Technical knowledge exchange and other collaborations
|
- Contract negotiations
- Supplier Code of Conduct policies and standards
- Supplier meetings
|
Communities |
- Essential for social licence to operate
|
- Help in enhancing standard of living with better education and health, hygiene, and sanitation facilities
- Improved opportunities to gain employable skills and scope for income generation
|
- Social contribution/ CSR activities
- Public hearings
- Community impact assessment surveys
- Complaints and grievance mechanisms
|
Bankers and other financial institutions |
|
- Credit rating
- Sustainable business model
- Governance
|
- Credit rating
- Sustainable business model
- Governance
|
Regulators and statutory bodies |
- Rules and regulations set by them are to be followed
|
- Compliance
- Disclosures on aspects defined by the government
|
- Regular compliance report
- Statutory audit
|
Media |
- Provides regular, credible progress information to stakeholders
|
- Important announcements meant for mass stakeholders
|
- Media meets
- Press conferences
- Press releases
- Management interviews
|