Returns and Cancellations Policy

Can I cancel my order?

You can cancel order from CANCEL button from order details page under My Account section. You just need to give reason for cancellation, and leave rest on us.

Note - Orders can be canceled till order status shows as “Invoiced”.

For assistance : Please call us on 08045811290, (Mon - Sun – 8 am to 8 pm), and we will help you in cancelling the order.

What We Will Do Together:

  • Step 1 – In case of incorrect/ missing product(s), raise a return/ replacement request within 24 hours from the date/time of delivery.
  • Please raise a request in my orders section / Call / E-mail.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – After your product(s) is picked up by our courier partner, we will verify it against the claim and initiate refund accordingly. 

Under what conditions can I return my product?

  • Incorrect/ Wrong product delivered
  • Incomplete order – missing products

Under what conditions return requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (retail cartons, labels, etc.) missing.
  • The incorrect/ missing product is reported after 24 hours from the date of delivery.

How are returns processed?

Case 1- Different Product Received

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. Once product is picked up by our courier partner after Quality check, refund will be initiated directly to  source payment mode.

Case 2- Defective/Damaged Product Received

Service request to be raised within 24 hours to Havells customer care., After inspection by service technician at customer’s doorstep, in case any genuine issue is found by the service technician, product will be replaced/repaired.

Will a cancellation charge be levied upon cancellation of order?

  • There will be no cancellation charges or processing fees for the customer upon order cancellation. 

When do you get a refund for the cancelled order?

  • Payments can be made by all major payment modes including Credit Cards, Debit Cards, Net Banking, Wallets, UPI, EMI, QR, and reward points, we will refund the money in your respective payment method. Typically refunds are processed in between 7- 10 working days after order is marked as cancelled.