Returns and Cancellations Policy
Q. How to Cancel product purchased from havells.com? |
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Can I cancel my order? |
You can cancel order from "CANCEL" button from order details page under My Account section. |
For assistance : Please call us on 08045811290, (Mon - Sun – 8 am to 8 pm) or write us on ecom.support@havells.com and we will help you in cancelling the order. |
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Will a cancellation charge be levied upon cancellation of order? |
There will be no cancellation charges or processing fees for the customer upon order cancellation. |
When do you get a refund for the cancelled order? |
Payments made by all major payment modes including Credit Cards, Debit Cards, Net Banking, Wallets, UPI, EMI, QR, and reward points, we will refund the money in your respective payment method. Typically refunds are processed in between 7 - 10 working days after order is marked as cancelled. |
Q. How to Return product purchased from havells.com? |
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In case of any damage/mismatch/Missing, initiate a return request within 24hours from the date/time of delivery at ecom.support@havells.com or call customer care on 08045811290. Share clear images of the following and unboxing video to process your Return Request. |
Under what conditions can I return my product? |
Products purchased on havells.com can be return under the following conditions {subject to post validation of technical/service report and after necessary approvals}: |
Under what conditions return requests will not be accepted? |
a) Altered/ tampered/ used products. |
Missing Item/ Accessories |
Our team will validate and arrange technician visit if required, post validation necessary action will be taken by our service team & customer care. |
Will I get replacement/refund post Return of the shipment? |
Post successful return, refund/ replacement will be provided. |
In case the queries are not resolved after writing to us : |
If your complaint/ issue remains unresolved or you are dissatisfied with the response, you can write to our Grievance Officer, Miss Chitra, Designation: Manager at grievance.officer@havells.com . |